top of page

Family Support Team

Family Support Team information:

Mrs B Smith

Mrs G Whittaker

Mrs S Thomas

Mrs L Rose

The Family Liaison Team are based in the Pastoral Room.  We work closely with children and families across the school, offering support in a wide range of ways.

The Family Liaison team are an impartial and non-judgemental service which offers families and children support at home or within school.  Whether it’s a listening ear…I need some information on…my child is struggling with or …I am going through something and need support…. We are here for you.

Communication is paramount and we are here to support parents where, at times, that communication may have broken down.  The home-school link helps to ensure we are all working together for the best interests of you and your family.

 

Our work includes delivering targeted intervention programmes to support pupils’ social and emotional needs, as well as supporting attendance through home visits and Early Help Assessments (EHA). We work in partnership with a range of external agencies, including Strengthening Families Workers, the PCSO and local Youth Zones to ensure children and families can access appropriate services tailored to their individual needs. These agencies may also deliver intervention sessions or assemblies within school.

We also  work with a range of services throughout the city as well as making referrals to other agencies.  Some of the services we work with are: Wolverhampton Social Care, Strengthening Families hubs, Black Country Women’s Aid, food banks and the Sikh Toy Appeal.

We support families with behaviour by offering home visits and working collaboratively with parents to develop effective strategies. In addition, we provide bereavement support and a range of other services.

We offer an open door policy in school and would welcome you to pop into, or call the school office, at any point if you need a chat .

 

 

Early Support Plan (ESP)

The Early Support Plan (ESP) is a family-led approach designed to help you achieve goals that you have identified. With your consent, professionals work together to provide coordinated support. A meeting will be arranged to complete the assessment.

The ESP helps to:

  • Identify and build on family strengths

  • Develop skills to manage future challenges

  • Provide a clear main point of contact

  • Improve access to additional community services

  • Involve you and your family in identifying areas where support is needed

Simple referrals can be made through the ESP to access further support services. The assessment also clearly outlines agreed actions and who is responsible for completing them. ESPs can support families with challenges such as attendance, behaviour, and many other concerns.

Useful Websites

Bereavement Advice

https://parentingsmart.place2be.org.uk/article/when-someone-dies

Refugee and Migrant Centre

https://win.wolverhampton.gov.uk/kb5/wolverhampton/directory/service.page?id=sdyqfaNBLF4&familychannel=4 

Citizens Advice

https://win.wolverhampton.gov.uk/kb5/wolverhampton/directory/service.page?id=TZkRUnJRNOk&familychannel=4_10

Encompass Safeguarding Policy 

  • White Instagram Icon

© Copyright 2026

Villiers Primary School.

Created by Squirrel Learning

Contact Us

 If you require any additional information, or a paper copy of any of the information found within this website, please contact:

Mrs S Williams

Tel: 01902 558993

Email: villiersprimary@wolverhampton.gov.uk

Address

Prouds Lane

Bilston

West Midlands

WV14 6PR

bottom of page