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Safeguarding & Child Protection

Definition of Safeguarding

 “Safeguarding and promoting the welfare of children is defined for the purposes of this guidance as:


  • protecting children from maltreatment;

  • preventing impairment of children’s health or development;

  • ensuring that children grow up in circumstances consistent with the provision of safe and effective care;

  • and taking action to enable all children to have the best outcomes.” (KCSIE, 2023)


Villiers Primary School are committed to safeguarding children and young people.

Villiers Primary School and the wider SHINE Academies Academy Trust are committed to safeguarding children and young people and we expect everyone who work in and visits our school to share this commitment.
Adults in our school take all welfare concerns seriously and encourage children and young people to talk to us about anything that may worry them.


Key Safeguarding Contacts:


  • Designated Safeguarding Lead (DSL) – L Woodward

  • Deputy Designated Safeguarding (DDSL) – L Rogers

  • Safeguarding Officers – S Phillips, C McKenzie, H Bentley, D Moss, B Ellis, S Cullen

The amount of information available online at the moment can be very helpful but it can also feel quite overwhelming. We have put together a selection of links useful and trustworthy resources below. Open the hyperlink to access the information in further detail.


If you're under 25 you can talk to The Mix for free on the phone, by email or on their webchat. You can also use their phone counselling service, or get more information on support services you might need.    Freephone: 0808 808 4994 (1pm - 11pm daily).

Black Country Womens Aid:

If you think you may be experiencing domestic abuse and you identify as a woman, you can talk to Women's Aid for free and confidential support.  You can also chat to a support worker using their free instant messenger service, Mon-Fri (10am-12pm)

The Haven: 

The Haven Wolverhampton offers a 24 hour domestic abuse helpline for vulnerable women & children in need of advice or support. The helpline is operated by trained professionals & is available 24 hours a day, 365 days a year - 08000 194 400.

For women and children experiencing domestic abuse - we are still here - we can support you via our 24/7 helpline, whatsapp or live chat.

National 24h Domestic abuse Helpline:

0808 2000 247 Our free, 24-hour Support line: 0808 168 9111 or you can access live chat 24 hours a day, seven days a week in England and Wales.

Men’s Advice Line:

 0808 801 0327 or email:

LGBT DV Helpline:

0300 999 5428 or email:


Food banks: Wellington Road/St chads Church Halls. The Good Shepherd Wolverhampton also supply food parcels on Tuesday mornings between 10.30 and 11.30 - 01902 399955/email to

Citizens Advice:

If you have money or work worries, Citizen's Advice can help

Freephone: 03444 111 444 (Mon-Fri, 9am-5pm).

Text service: 03444 111 445

You can talk to a debt adviser online for free Mon-Fri, 8am-7pm.

For advice on anything else, you can chat to an adviser online for free Mon-Fri, 10am-4pm.

Kooth Online counselling for 11+ year olds:


If you're under 19 you can confidentially call, email or chat online about any problem big or small.

Freephone 24/7 helpline: 0800 1111

Sign up for a childline account on the website to be able to message a counsellor anytime without using your email address.

Chat 1:1 with an online advise.


If you're in distress and need support, you can ring Samaritans for free at any time of the day or night.

Freephone (UK and Republic of Ireland): 116 123 (24 hours)

Email: jo@samaritans   

YoungMinds Crisis Messenger service:

Save our Crisis Messenger number on your phone. Text YM to 85258 for free 24/7 mental health support if you are having a mental health crisis.

Young minds - Call our Parents Helpline for detailed advice, emotional support and signposting about a child or young person up to the age of 25.

Call us for free on 0808 802 5544 from 9:30am to 4pm, Monday to Friday.

Our Parents Helpline is available in England, Scotland, Wales and Northern Ireland.

You’ll get through to a trained adviser who will listen and talk through your concerns in complete confidence.

Your adviser will help you to understand your child’s behaviour and give you practical advice on what to do next.

If you need further help, they’ll arrange for one of our qualified mental health professionals to call you for a 50-minute telephone consultation within seven days.

Please note, calls may be recorded for monitoring or training purposes.

Hard of hearing or speech-impaired? Please use Typetalk or Textdirect to contact us, or use our Parents Webchat.

Victim support:

Call us. We’re here to help anyone affected by crime in the West Midlands, not only those who experience it directly, but also their friends, family and any other people involved. If you’ve been affected by crime, call your local victim care team in the West Midlands on 0300 303 1977. Lines are open 8am-8pm Monday to Friday, and 9am-5pm on Saturday.

If you need support outside of our open hours, call our Support line for free on 08 08 16 89 111 or request support via our website.

Go online. As a result of the Coronavirus pandemic we have made our free live chat available 24/7. Create a free account on My Support Space - an online resource containing interactive guides to help you manage the impact that crime had had on you.

Keeping children safe when using technology:

Guidance to follow if you are concerned about abuse online:

Book to explain coronavirus for 5-9 year olds:

Up to date local covid-19 information for Wolverhampton:

Wolverhampton information network:

Talking to a child who is worried about Covid19- NSPCC:

Further Covid19 information and updates for the Walsall area:

Wolverhampton safeguarding:

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